If your internet connection drops, please watch this video and try the steps below:
1.) Make sure your software is up to date. Please see this KB article: Make sure your Insty Connect is up to date
2.) Take note of the primary band that you normally connect to. Try turning off the primary band to force the modem to connect to the tower with an alternate band.
3.) Try using "Presenter mode" in Zooms and Teams meetings.
4.) While doing Zoom or Teams meetings, connect the VPN. Many users have seen the problem go away by simply using a VPN connection: How to setup the Insty Secure VPN
Alternate disconnect issues?
If you have a disconnect issue that is not related to Teams or Zoom meetings, please try the following:
- ) Make sure you are ONLY using USB data cables that are provided by Insty. The USB data cables are specially made, and most other USB cables are not good enough quality to handle the data that is flowing across.
- ) NO USB connectors, terminators, jacks or otherwise should be used between the router and the modem.
- ) NO more than 2 Insty USB data cables should be used.
- ) If you are using 2 data cables, try removing 1 cable from the system and then test the connection.
- ) If you still have intermittent disconnects, please gather the following info and contact support:
- After a disconnect occurs, and before you reboot the router to bring the connection back, please take a full copy of the text in the System Log. The system log can be found in the Config (geeky) section -> Status -> System Log page. Please copy all the text and paste it into the support ticket. That is incredibly helpful in diagnosing any connection issues.
- Please include your cellular provider and your plan name (or where the sim originated from).
- Open a ticket here: Open an Insty Connect Ticket