Intermittent Performance Issues (Resolved)
  • Priority - High
  • Affecting Server - Srv109

  • We are experiencing intermittent performance issues with server  We are investigating the cause of the issues, and during this time, we may have to pull services offline to fully investigate.

    Thank you for your patience in this matter, and if any additional maintenance or downtime is needed, we will alert via email.


  • Date - 11/14/2016 10:23 - 03/26/2017 13:55
  • Last Updated - 11/14/2016 10:23
Server srv109 rebooting (Resolved)
  • Priority - High
  • Affecting Server - Srv109
  • Server srv109 is currently rebooting.  Please allow a few minutes for the machine to fully start up.


  • Date - 09/06/2016 09:00 - 09/21/2016 13:07
  • Last Updated - 09/06/2016 09:00
Srv109 cPanel Backend Issue (Resolved)
  • Priority - Critical
  • Affecting Server - Srv103
  • UPDATE - Thank you for your continued patience with this issue.  The folks at cPanel are continuing the work on the back end issue.  We hope to have a resolution soon.

    Server is experiencing a cPanel issue that is causing cPanel to be inoperative.

    This means cPanel and WHM are currently not responding to requests, and will show as down.  

    The main sites continue to operate at this time, and we are working with the folks at cPanel to narrow down the issue and resolve as soon as possible.

    Also, any email delivered to email clients that use the server's hostname may not be working at this point as well.

    Please accept our apologies for this outage and know that we are working hard to resolve it.

    The Insty team

  • Date - 04/11/2016 14:53 - 04/18/2016 14:59
  • Last Updated - 04/11/2016 20:12
Srv103 Database Restore In Progress (Resolved)
  • Priority - Critical
  • Affecting Server - Srv103
  • This afternoon, the server experienced a hardware failure and had to be rebooted and re-synched.

    The system is currently doing a database rebuild, which may result in some sites showing an errorn -  "Database Error Occurred"

    Over time, sites will come back online and begin to show normally. 

    We thank you for your patience and understanding in this matter.

  • Date - 03/17/2016 17:20 - 03/21/2016 10:07
  • Last Updated - 03/17/2016 17:23
Srv106 being rebooted (Resolved)
  • Priority - Critical
  • Affecting Server - Srv106
  • Srv106 was unresponsive today and we are currently doing a system reboot.  Thanks for your patience in this matter.

  • Date - 12/10/2015 13:52 - 12/18/2015 21:53
  • Last Updated - 12/10/2015 13:53
Hardware Failure on Database Drive (Resolved)
  • Priority - Low
  • Affecting Server - Srv105
  • The Mysql hardware error has been resolved this morning.  During the repair process, it was found that the drives were unrecoverable, making the currently running Mysql database corrupt, and despite our efforts, we were unable to revive the current dataset in place.

    As part of our fail safe systems, we employ backups on all shared hosting servers of all critical data.  Because the data was unable to be recovered, we had to initiate a restore of the database information from our backups.  The last complete backup of Mysql was taken on Sunday, March 1st. 

    We were able to successfully restore all Mysql data from the 1st to the system and re-initate the database after installing new hard disk hardware.

  • Date - 03/04/2015 20:40
  • Last Updated - 03/05/2015 09:25
Server Reboot - srv111 (Resolved)
  • Priority - High
  • Affecting Server - Srv111
  • The server - needed an immediate unplanned reboot.  We apologize for this inconvenience. This should only take a few minutes and should be back online soon.  Thanks for your patience with this.

  • Date - 02/17/2015 12:23 - 02/17/2015 12:35
  • Last Updated - 02/17/2015 12:25

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